FAQ

Q1 What brands do you stock?
We specialise in casual-minded clothing and stock top brands such as adidas, Reebok, Kappa, Puma, Under Armour, Luke 1977, and many more.

Q2 What types of products do you offer?

We offer a wide range of men's and women's clothing, including jackets, coats, tops, t-shirts, hoodies, sweatshirts, track pants, tracksuits, shorts, shirts, jerseys, leggings, pants, sports bras, vests, footwear, and accessories.

Q3 Do you sell authentic products?
Yes, all our products are 100% authentic, sourced directly from reputable brands and authorised distributors.

Q4 What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment options.

Q5 Do you offer international shipping?
Yes, we offer international shipping. Delivery times and costs vary depending on the destination. You can check the shipping options at checkout for more details.

Q6 What are your delivery options and charges?
All UK orders are sent via Royal Mail or DPD. Standard tracked delivery takes 2-3 working days (excluding bank holidays). On rare occasions, delivery may take up to 7 working days. Next-day delivery is available for £4.99, using DPD.

Q7 How can I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number and instructions on how to track your parcel.

Q8 What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. You'll also need the receipt or proof of purchase.

Q9 How do I initiate a return?
To start a return, you can contact us at sales@viaductclothing.co.uk. If your return is accepted, we'll provide instructions on how and where to send your package.

Q10 Do you offer exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Q11 When will I receive my refund?
Once we've received and inspected your return, we'll notify you if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Q12 How can I contact customer service?
You can contact us by filling out the form on our 'Contact Us' page or by emailing us at sales@viaductclothing.co.uk. We aim to reply within 24 hours.

Q13 Do you offer gift cards?
Currently, we do not offer gift cards.

Q14 How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter to receive updates on new arrivals, exclusive deals, and more.

Q15 Do you have a physical store?
No, we operate exclusively online.

Q16 Can I change or cancel my order after placing it?
Once an order is placed, we process it promptly to ensure quick delivery. If you need to make changes or cancel your order, please contact us as soon as possible at sales@viaductclothing.co.uk. We'll do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

Q17 What should I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact us immediately at sales@viaductclothing.co.uk with your order number and details of the issue. We'll provide instructions on how to return the item and arrange for a replacement or refund.

Q18 Do you offer discounts or promotional codes?
Yes, we occasionally offer discounts and promotional codes. For instance, you can use the code VIAD10 to get 10% off for a limited time.

Q19 Are there any care instructions for your products?
Care instructions vary by product. Please refer to the care label on each item for specific guidance.

Q20 Is my personal information secure when shopping on your site?
Yes, we prioritise your privacy and take necessary measures to protect your personal information. For more details, please refer to our Privacy Policy.

Q21 How do I know if an item is in stock?
If a product is available for purchase on our website, it is in stock. If an item is out of stock, you will not be able to add it to your basket.

Q22 Can I pre-order an item that is out of stock?
We do not currently offer pre-orders. However, you can check back regularly for restock updates.

Q23 What sizes do you offer?
We stock a wide range of sizes for men’s and women’s clothing. Size availability depends on the brand and product. You can check the product page for size options.

Q24 Do you provide a size guide?
Yes, we recommend checking the brand’s official size guide, which is usually linked on the product page to help you find the best fit.

Q25 Can I change my delivery address after placing an order?
If your order hasn’t been dispatched yet, we may be able to update your delivery address. Please contact us as soon as possible at sales@viaductclothing.co.uk.

Q26 What happens if I miss my delivery?
If you miss your delivery, the courier will leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.

Q27 Do you offer next-day delivery on all items?
Next-day delivery is available for most items if ordered before the cut-off time. Some exclusions may apply, which will be stated at checkout.

Q28 Do you sell gift wrapping or personalised messages with orders?
We don’t currently offer gift wrapping or personalised messages, but all items are securely packaged to arrive in great condition.